Dr Azoo is currently able to offer certain treatments to patients based on a reasonable medical need.

Our patients’ health is the priority of our clinic.

We want to reassure our clients that we have put in place appropriate protocols for infection control during this period. You can find a list of the protocols in place for your safety below. We will be happy to clarify any questions you may have, please contact us for any further details you require.


Putting Patients’ Health first

1.            It will be the responsibility of the clinician in attendance at each clinical session to ensure that the health of the patient is made the first concern for all staff.

2.            All Covid-19 protocols and other current practice policies must be adhered to.

3.            Only one patient at a time to be allowed in the clinic to see Dr Azoo at a time. Patients will be requested to wait outside the clinic until they have been called in for their appointment.

4.            All patients will be provided with virucidal hand cleanser on arrival and departure.

5.            Clinicians and support staff will wear PPE in keeping with PHE guidelines and best practice local protocols.

6.            From time to time, certain patients will be shielding yet need to seek medical care. This should be relayed to the lead clinician who will take appropriate protective measures in each circumstance which will be communicated to the entire team and will personally oversee implementation.

7.            All members of staff should use patient contact opportunities to promote health by reinforcing government guidance on Covid-19.

Surgery Checklist: Covid-19 Update

1.            Protocol for patients at the time of calling for appointments to be screened for symptoms for infectious diseases and given advice re non-attendance if unwell.

2.            Patients at time of calling for appointments are given information on the measures you have put in place to protect their health.

3.            Patients are made aware of the remote consultation service.

4.            Consideration of triage system to reduce unnecessary face to face consultations.

5.            Stagger appointment times to reduce congestion.

6.            Notice on entrance warning not to enter if unwell.

7.            Only one patient in premises policy considered with system of mobile phone contact with patient when premises becomes free.

8.            Hand cleansing offered to all patients on entrance in addition to PPE as required.

9.            Hand cleansing offered at exit with safe PPE disposal point.

10.         Protective screens for reception staff as required.

11.         Use screens to create a physical barrier between people where appropriate.

12.         PPE protocol for staff in place.

13.         Staff to change into work uniforms on site using appropriate facilities/changing areas.

14.         Washing uniforms on site rather than at home.

15.         Introducing more one-way flow routes through buildings.

16.         Regulating use of corridors, and staircases.

17.         Reviewing layouts to allow staff to work further apart from each other.

18.         Using floor tape or paint to mark areas to help staff maintain 2m.

19.         Avoiding employees working face-to-face. Working side-by-side or facing away from each other where possible.

20.         Surface cleaning protocol in place before and after each patient. Cleaning activity visible to patients.

21.         Hand washing signage in toilet facilities.

22.         Clear signage re social distancing with obvious separation of seating.

23.         Protocol in place for safe disposal of used PPE.

Triaging appointments

1.            During this period patients will be asked to demonstrate reasonable medical need to attend the surgery.

2.            It will often be the first contact person who will initially try to establish need, within the confines of patient confidentiality. Where the patient is reluctant to discuss their needs their dignity and right to privacy should be maintained and the matter referred to the clinician to make contact confidentially. Before each consultation a member of the practice medical team will assess the request and if necessary make further contact with the patient. In the circumstance of any dispute the matter should elegantly and helpfully be referred to the lead clinician to assess if the matter can be managed remotely or requires face to face consultation. At no time should patients be made to feel uncomfortable or their concerns trivialised.

3.            In the first instance the preference is for the patient’s needs to be managed remotely. This can be organised by telephone, email or FaceTime.

4.            All patients wishing to attend will be screened for current pyrexic illnesses, recent travel, recommendations made by the government relating to self isolation, shielding or quarantine.

5.            Patients with pyrexic illnesses will only be allowed to attend the premises at the direct instruction of the nominated lead physician or his deputy as appointed by him.

6.            Clinicians should be able to justify patient treatment or management.

7.            Working from home arrangements for non clinic sessions is by the preferred method of non face to face consultations and will be facilitated by the provision of remote working hardware where needed.

Personal Protective Equipment and Antibody Testing

1.            The Practice Manager will be responsible for ensuring there is adequate PPE available for all staff and patients as required.

2.            PPE will be worn as per PHE guidelines and best practice local protocols.

3.            Dr Azoo will be offered antibody testing (available from 11th May). An initial retesting will take place 1 month after the first test to reduce false negative or false positive. All tests will be validated and approved by the MHRA for use.

4.            A record of antibody results will be kept on the staff file and with the staff members permission communicated with the lead physician


Infection control protocols – Covid-19 update

1.            All clinical staff will have completed infection control training and certification.

2.            Attending clinician to be responsible for cleaning all surfaces in contact with the patient after each patient and specifically before each new patient arrives with Thoclor virucidal or similar strength product. Such cleaning will include door handles, external and internal and toilet facilities if used.

3.            An appropriate, out of hours, clinic deep cleaning contract to be maintained during this period, organised and managed by the Practice Manager.



Telephone: 07400 325315


Silky Smooth

10 Bond St

Ealing Broadway

London W5 5AA

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